Password Reset Without Email
Creation date: 6/15/2024 1:00 PM
Updated: 6/15/2024 1:02 PM
You can reset the password for members who do not receive emails from Clareity.
REQUIRED: If someone is not receiving the password, open a new JitBit ticket with the member's ID and email. Ask the member to check their spam folder and include that info in the ticket. Even if they find the email, submit the ticket so we can track how often Clareity emails go into spam folders or never arrive.
- With your Staff (association staff) account, log in to Clareity, click your initials at the top right, and select SafeMLS Admin.
- Use the Search for User box at the top to find the account by name or ID.
- Select ACCOUNT from the User Details page and click Create OTP to recover the account.
- Provide the Generated OTP for user Account Recovery Only to the member. Also, confirm they have their Member Login ID.
- Ensure the Force Enrollment and Force Change Password switches are enabled (moved to the right).
- Ensure the member has logged out with all browsers.
- Have them log in with the provided ID and OTP.
- They will go through enrollment and enter a new password.
- Have them go to roam.clareity.net.
- If they are already logged in, have them log out so they can log in again to test the new password they just entered.
- Remind them to keep the password secure.